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Anexa Announce New Center in Mexico
| | Anexa - 3/13/2008 | | |
Anexa Teleservices, LLC today announced the opening of a brand new state-of-the-art 60,000 square foot, 1800 seat call center in Hermosillo Mexico.
The facility is an industry-leading, inbound and outbound customer service center located in the prestigious central business district of Hermosillo. The call center was built to meet the customer service needs of the ever increasing Hispanic population in the US, expected to grow to over 47 million by 2010 according to the latest US Census Bureau report. According to the latest research from Datamonitor, Mexico is expected to add 50,000 new outsourced customer service agents between now and 2010.
The new facility was designed and built by Anexa to meet the strict standards of Fortune 500 companies in the US, with a focus on optimizing work force productivity. Anexa configured the facility with the most reliable and secure technology infrastructure available and maintains it with 24 by 7 on-site technical staff. The centrally located well lighted three story atrium style building includes extensive on site training, cafeteria, child care, recreation, and break rooms.
“We are extremely pleased to announce the opening of our new, state-of-the-art facility," said Mark Renfroe, President of Anexa Teleservices. "This center enables Anexa to deliver the most comprehensive and highest quality suite of Hispanic call center services available to US companies.”
“The Mexican State of Sonora is very proud one of our local companies is able to expand their operations, and stay in Hermosillo, stated Ignacio Escalante, General Director, Economic Development Council for Sonora. “Anexa is providing tremendous value to the local economy by providing more than 4000 new jobs, and they have built one of the most employee friendly buildings in Sonora.”
“Anexa decided to stay in Hermosillo because it is the ideal location for such an advanced call center”, according to Sandino Arrache President of Anexa’s Mexican Operations. “Hermosillo is the capital of the state of Sonora, with its population of 700,000 people and its unique combination of dynamic commercial activity and local higher education facilities, Anexa can count on hiring and retaining a large cadre of college educated employees.”
Anexa will provide a number of inbound and outbound services including, customer care, technical support, order processing, lead capture, customer retention, market surveys, and collections. In addition, Anexa will offer a new shared service called AnexaOnDemand to support the growing Hispanic advertising and direct response market in the US.
The center, which operates 24 hours a day, seven days a week, will initially be staffed with 300 agents currently working in Anexa’s existing facility. Anexa will expand the staff as new customers come online. The facility officially opens on March 15th, and is expected to reach full capacity within 18-24 months.
| | | | Number of Employees: | 300 | | Square Footage: | 60,000 | | | | Contact Name: | Reed Majors VP Marketing | | Contact Phone: | 408-828-7592 | | Contact Email: | reed.majors@anexatel.com | | Web Address: | | | City: | Hermosillo | | State: | | | Country: | Mexico | | |
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